This is what we have received from Samsung Engineering in S Korea .
You can reference a HUB Document DOC-201616
That has a link for a drop box that will get the 2.9.0.15 Version for the VRF SC GATEWAY that supposed to eliminate the need for Silverlight when connecting, this has been Field tested by us and it does work. This is a Samsung Engineering Fix.
READ FIRST VRFSC UPDATE
Use ONLY a 4,8 or 16 GB SD card. The 32 and above won't work
- Open the zip files on your computer, then copy and paste only files onto the SD card. You don't want the zipped or unzipped folder on the SD card
- Put the SD card in the VRFSC
- Hit the reset button on the VRFSC
- wait until it says to reboot
- Remove the SD card
- Power down the VRFSC
- Reconnect and use the default password
- Some computer users still use Internet Explorer, but some had to use Edge https://hub.tranetechnologies.com/docs/DOC-208870