Trane Commercial Customer Help Center Overview - Self-Service & Live Factory Support

What's Happening:

As of July 2023, the Trane Commercial Help Center has been reorganized, for easier navigation, and expanded* to offer enhanced self-service for HVAC Technicians with over 1,000 articles now available, covering most of our Trane Commercial Product Portfolio. We also continue to offer live Factory Technical Support for our LCU Products shipped within the last 18 months (Precedent, Voyager II, Foundation RTUs and Odyssey Split Systems; including Symbio 700 support).

For live support for older product and the rest of the Commercial HVAC portfolio, contact your local Trane Commercial Sales / Service Office.

How to Get Support

Access to our 1,000+ self-service articles is generally available to anyone without needing to sign up or log in. However, Technical Support for LCU products does require you to Self-Register and sign in through our mobile-friendly online Help Center - https://support.trane.com/. Agents will be available for email and voice (return phone call) support from 7:30-4:30 central, Monday - Friday (except Holidays). We recommend you save our phone number (#310.878.0059) to streamline support and communications.

1. Sign Up - Contractor Registration (click here)
2. Sign In using your email address and the password you created
3. Validate Equipment Serial Number
   1. Click the red "Request Tech Support" button at the top of any page within the Help Center and select the form for Light Commercial Technical Support
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   2. Before submitting the request for support, we will ask you to validate the serial number of your equipment to ensure it is a Trane Light Commercial Unitary product that was shipped within the last 18 months
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4. Request Support and Prepare for Return Phone Call (#310.878.0059 ) / Email
   1. Once we've validated the ship date and model of your equipment, fill out the brief request form to ensure we get the request to the appropriate engineer.
      1. You will receive an email confirmation almost immediately - if you don't, please try resubmitting your request
   2. You will be notified via email when an agent begins looking at your request 
   3. In some cases, we may resolve your request in the form of a detailed document sent via email/text.
5. Take our survey
   1. We are committed to providing best-in-class products and technical support. As such, we will follow up each interaction with a survey so you can provide feedback in order for us to continuously improve.

For live support for older product and the rest of the Commercial HVAC portfolio, contact your local Trane Commercial Sales / Service Office.