The new Tracker 12 can't find the Voyager / ZN517 / CCP III / MP503 that he just added to the link.

Issue:

The new Tracker 12 can't find the Voyager / ZN517 / CCP III / MP503 that he just added to the link.

Resolution:

Reboot the Tracker.  This almost always works and is simpler and safer than reset to factory defaults.  The reset to factory defaults should be a last resort.

Using the Tracker software, go to Panel Utilities and make a backup. Then reset to factory defaults then restore the backup. The Tracker will then be able to find the new Voyager.

The Tracker image and the VariTrac III image must be upgraded in tandem. If you upgrade the Tracker, you must upgrade the VariTrac III  as well. If there is a mismatch, Tracker will have communication with the CCP but none of the zone data will be available.

 

Other Question/Problem/Cause Statements:

• The new Tracker 12 can't find the Voyager that he just added to the link. TRACKER BMTK Tracker can't find the comm 5 device on the link. Tracker can't see the CCP. Tracker can't see the MP503. Tracker can't see the ZN517.
• After upgrading the new Tracker v12 can't see any data from the VariTrac III.
• Tracker not communicating to the VariTrac III

Facts:

• TRACKER BMTK
• Tracker BMTK
• Voyager/Precedent-LCI-R
• Tracer MP503
• Tracer ZN517
• VariTrac III Central Control Panel (CCP)
• Voyager/Precedent LCI-R

Original wave: wave2115