Issue:
Tracker modem does not work after an upgrade to 12.27
Resolution:
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The original Green board Tracker had two different versions of the Modem.
The older model of the modem is a MultiTech Modem # MT3334SMI.
An Upgrade of the image to 12.27 will cause the modem to fail.
Local tests will work but if you try to connect to the Tracker remotely, the connection will hang up after starting BACnet I/O
A possible work-around is being investigated
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Notes:
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Changes:
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Other Question/Problem/Cause Statements:
- Tracker modem does not work after an upgrade to 12.27
- Modem hangs up after tying to connect to the upgraded Tracker
Facts:
- TRACKER BMTK
- Tracker BMTK
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Additional Technical Support Only Information
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Original wave: wave116731
Document Identifier: DOC-108272
Document Identifier: 108272