BMTK Trackers have the same MAC Address

Issue:

BMTK Trackers have the same MAC Address

Resolution:

Please call Technical Support at 1-877-788-7263 and select 4-2-3-3 for the Tracker / VariTrac selection to report this issue.

Check this HVAC Knowledge wave113305 for updates

 

 

This issue cannot be fixed in the field, the BMTK Tracker main board will need to be replaced to resolve this issue. BMTK Trackers shipped  11/19/12 and later should not have MAC Address FC:05:06:07:08:09. The MAC Address can be verified from the BMTK Tracker Operator display by selecting the following: Advanced / Service and Testing / Test Tracker Remote Communications / Test Network.

 

 

 

Follow the standard warranty process for a replacement.

 

 

 

If the BMTK Tracker is no longer in warranty and you are having this issue please contact Technical Support at 1-877-788-7263, then 4-2-3-3 for the Tracker and VariTrac selection and ask for Tony Trejo or e-mail ttrejo@trane.com.

 

Notes:

 

11/9/12 - The BMTK Tracker has been put on Ship Hold. Has been confirmed as a defect.

Could experience intermittent comm. issues with multiple BMTK Trackers on same LAN (Local Area Network).

Work around if can disconnect the BMTK Trackers with the same MAC Address from the LAN (Local Area Network).

11/19/12 - The BMTK Tracker ship hold has been released.

 

Changes:

 

Other Question/Problem/Cause Statements:

• BMTK Trackers have the same MAC Address
• Multiple BMTK Trackers have the same MAC address FC:05:06:07:08:09

Facts:

• Tracker BMTK

Original wave: wave113305