Trane Commercial Contractor Help Center - Registering & Requesting Support

Jump to:

• How to register
• Requesting support

Access to our ever-evolving repository of self-service articles is generally available to anyone without needing to sign up or log in. However, Technical Support for LCU products does require you to register and sign into our mobile-friendly online Help Center. 

The good news is that registration is a snap with the steps provided below. 

How to register

1. Navigate to https://support.trane.com and click Contact Support in the top right corner.
2. Click Sign up at the bottom of the login page and follow the instructions to initiate the account creation email. 
   • Using the link in the account creation email set a password, then click Contact Support to log into the Help Center
3. You're all set to start using the Trane Commercial Help Center, including live support for installation and startup of 3 to 25 ton RTUs (using the equipment Serial Number)
   
   Below is a gif briefly demonstrating these steps.
   

Requesting support

Agents will be available for email and voice (return phone call) support from 7:30am - 4:30pm central, Monday - Friday (except Holidays). We recommend you save our phone number (+1310.878.0059) to streamline support and communications.

1. Click the Contact Support button in the top right corner of any page within the the Help Center.
   
    
2. Select the Technical Support - Light Commercial Equipment (3 to 25 ton Unitary < 18 months) option from the dropdown.
3. Before submitting the request for support, we will ask you to validate the serial number of your equipment to ensure it is A) a Trane Light Commercial Unitary product, and B) it was shipped within the last 18 months. 
   

4. Once we've validated the serial number and ship-date of your equipment you'll be able to fill out a brief request form to ensure we get the request to the appropriate engineer.

   You will receive an email confirmation almost immediately - if you don't, please try resubmitting your request. You will be notified via email when an agent begins looking at your request 

   ★ Please note: In some cases, we may resolve your request in the form of a detailed document sent via email/text.

Take our survey

We are committed to providing best-in-class products and technical support. As such, we will follow up each interaction with a survey so you can provide feedback in order for us to continuously improve.

Live support for older product

For live support for older product and the rest of the Commercial HVAC portfolio, contact your local Trane Commercial Sales / Service Office.