The messaging widget is a floating bubble that serves as a 24/7 digital concierge, that provides an ongoing, continuous conversation that bridges the gap between self-service and speaking with human support, and can be found by clicking the blue bubble in the lower right corner of the Help Center.
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Please note: The messaging widget has the ability to answer questions about content found in the Help Center itself. It cannot currently search for Serial Numbers.
Clicking on the blue bubble launches a messaging window and starts a conversation with the Commercial Support Bot, which acts as your personal Help Center guide.
Entering your question or issue (including the product name or model number prefix for best results) into the field will allow the Commercial Support Bot to start searching on your behalf.
The bot will search all of our Help Center content on your behalf, and provide you with the next best steps to resolve your issue in the form of a bulleted list, based on the results of its search.
It will also display a list of up to 3 articles it gleaned this information form beneath the suggestions.
Upon reviewing the results and suggestions, you can let the bot know if what it provided was helpful. If you select Yes, it will ask you to let it know if you have any other questions.
If you select No, it will apologize and ask you to rephrase the question. It will also prompt you to create a support ticket.