Dynaview Replacement Procedure for CGAM Units

Issue:

Dynaview Replacement Procedures for CGAM units.

Resolution:

Here are the basic steps to replace a damaged Dynaview controller.  There are 2 possible scenarios:

* The first one is when the touch screen is either damaged, out of calibration or non responsive but you can still connect to the controller via Kestrelview. 

* The second is when you don't have access to the DV by either way and you must use the model number on the unit nameplate to re-configure the unit.

Scenario #1:

• The following procedure is for Trane Technicians ONLY.  Customers with Techview will need to follow Scenario #2

• Before you remove the damaged DV (Dynaview) from the unit connect to it with KestrelView (Techview)
  • Click on "View" and then go to "Configuration"
  • Once in configuration at the bottom of the page click on "Save to File"
  • Ensure you know where this configuration file is being saved (file path name)

• Now the complete configuration has been saved but we strongly suggest taking pictures of each configuration tab (Unit Type, CH530, Options, and Options Setup) with your phone 
  • Be sure you scroll down as some of the tabs may have more information than what can be seen in the initial screen
• Go to “Unit View” and take a picture or write down the amount of starts and hours of each one of the compressors and water pump(s)
• 
•  

• You can now disconnect and remove the old Dynaview and install and the new one
• Connect to the new Dynaview using TV
  • Got to View...Software and load the latest CGAM MP firmware version
• Once the MP is loaded it will indicate the configuration is not valid...click "Ok". 
• This will take you to the "Configuration" screen
  • At the bottom of the page click on “Open from File”
  • Open the configuration file you saved from the old Dynaview
  • Once you select it press “Load Configuration” at the bottom of the screen

• Once the configuration is loaded use the pictures on your phone and compare all the settings
• If any value is different, correct it to match and load the configuration again
• The chiller is now configured
• Now you must have KestrelView Access Level 4 for the next step.  Contact technical support if you do not know how to change from Access Level 3 to 4
• Go to “Unit View” and click on the “Starts and Hours” tab  
  • You should be able to see and edit the white fields for starts and hours
  • Edit these values using the values on the picture you  previously took
• Finally go to “Reports” and then click on “Nameplate”
  • A Pop-up window will appear
  • Fill the model # and the Serial # from the unit nameplate
  • Once you have the correct information click on the button named  “Load Unit Model Descriptor”
  • This will load and save the information
  • If you don’t click on it the button, information will not be saved

• Go to Binding view and validate all devices have Green Happy Faces
  • If any devices are Red Sad Face, it may require binding the device
  • If any devices have a White Circles with a red X, then you need to go back to configuration and install this option
• If all devices are Green Happy Faces, the new Dynaview is now configured and ready to run
• Save the "Chiller Service Report" and "Configuration Report" to Comfortsite

Scenario #2: Non responsive Dynaview

• NOTE:  This process will also be used for Contractors using Techview
• Remove the old Dynaview and install the new one
• Connect to the new Dynaview using TV and load the latest CGAM MP firmware version
• Once the MP is loaded it will indicate the configuration is not valid
  • Click "Ok"...this will take you to the "Configuration" screen
• Go to MNL (Model Number Lockup) on the internal "Trane Service Technicians" page and search for archived configuration files
  • If you have access to any of these files or a Chiller Service Report follow the procedure above
  • If you do not have access to a configuration file continue with the next step
• Using the Installation, Operation and Maintenance manual (CGAM-SVX17*-EN) go to the View...Configuration tab
  • Begin selecting proper values based on the model number.  Reference the IOM for clarification.
  • If you are unsure, leave the setting with the default value
• Go to Binding view and validate all devices have Green Happy Faces
  • If any devices are Red Sad Face, this may require binding the device
  • If any devices have a White Circles with a Red X, then you need to go back to configuration and install this option
• Once all devices are Green Happy Faces, exit Binding View
• Go to “Reports” and then click on “Nameplate”
  • A pop-up window will appear
  • Fill out the model # and the serial # from the unit nameplate
  • Once you have the correct information, click on the button named “Load Unit Model Descriptor”
  • This will load the information
  • If you don’t click on it the button, the information will not be saved
• The new DV is now configured and ready to run
  

• HELPFUL KESTRELVIEW/TECHVIEW ICONS:

Changes: 

Products Affected:

• CGAM