Scenario: A Trane unit with an Advance Symbio 700 is installed at a customer site. The existing Symbio 700 has failed and must be replaced. A replacement controller (unlicensed) has been purchased.
Follow these steps to transfer the Advance License to the new Symbio 700 controller and download the license file:
- Log in to Salesforce Portal
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In Home page search, enter the Symbio 700 serial number and press ENTER.
Note: You can also search Asset using equipment serial number, sales order number, or job name.
- From the search results, open the Asset by clicking on Asset Name
- Verify controller serial number and equipment serial number on the Asset.
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Click on [Transfer License] button
- In the Transfer License dialog, enter the new Symbio 700 controller serial number and click Finish.
- verify that the Controller Serial Number is updated and the Status has changed to “Regenerate License” in the Asset Details
- Click [Generate License File] button
- Generated license file (*.lic) is listed at the top under 'License Files', click on 'Donwloads' link next to the license file