Scenario: A Trane unit was sold without a licensed feature. An upgrade (Advance License) has been purchased, and the license serial number is available.
Follow these steps to register the Advance License to a Symbio 700 controller and download the license file:
- Launch Salesforce portal and click on [Sign In with SSO] button
- Login with the credentials provided
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In Home page search, enter the Symbio 700 serial number and press ENTER.
Note: You can also search Asset using equipment serial number, sales order number, or job name.
- From the search results, open the Asset by clicking on Asset Name
- Verify controller serial number and equipment serial number on the Asset.
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Click on [View License] button, verify that no associated licenses are listed. Click [Close]
Note: If a License Entitlement is already assigned, there is no need to add a new license. The Symbio 700 already has an Advanced License.
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Click on [Add License] button
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In Add License dialog, enter the Oracle Reference number (Order number) and License serial number from the electronic delivery of license email and press [Search] button
Note: Be sure to enter the exact Order Number and License Serial Number to find the license.
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Select the license entitlement, click [Assign] button and then Click [Done]
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In Asset Detail page, click on [View License] again and verify that assigned License entitlement is listed
- Click [Generate License File] button
- Generated license file (*.lic) is listed at the top under 'License Files', click on 'Downloads' link next to the license file