Issue:
After connecting to a UC800 with Tracer TU using a USB connection, it fails and displays the message "A device connection error occurred. Try Again" as shown below.
Resolution:
- The UC800 firmware you have loaded on your PC does not include the version loaded on the UC800 controller
- Close TU and disconnect the USB cable
- Connect to the Trane Controls or Service Technicians Page and select Tracer TU Details and Downloads. Select the UC800 Firmware download as shown below
- Download the firmware to your PC downloads folder
- Right click on the file and select Run Elevated with Defendpoint (if available) to install
- Reconnect to the UC800, connect with USB, and launch Tracer TU
Notes:
Resource Available:
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Tech TV Video(s):
- N/A
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Reference Literature: (Electronic copies can be pulled from e-library at Trane Residential (tranetechnologies.com))
- IOM:
- Service Guide:
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Other:
- N/A
Changes:
Other Question/Problem/Cause Statements:
Facts:
- Tracer TU
Document Identifier: DOC-215517
WARNING:
Information in this article is intended for use by individuals possessing adequate backgrounds of electrical and mechanical experience and who comply with all federal, state, and local laws, rules, orders, or regulations related to the installation, service, or repair of a heating or central air conditioning product. Any attempt to install, service, or repair a heating or central air conditioning product may result in personal injury and/or property damage. The manufacturer or seller cannot be responsible for the interpretation of the information contained herein, nor can it assume any liability in connection with its use.