Issue:
How should I claim short ship items?
Resolution:
Short ship items must now be ordered through your local Parts Group. Then a FALCON claim must be filed to get reimbursed.
The ship-with-items that were ordered but not received will need to obtained through the local parts department, and a SPD (ship product defect) claim submitted for reimbursement.
If the part number is needed, contact Parts ID at 1-800-786-6502. They will need the serial number for the chiller. Often times, the part number can also be found by referring the model number digit that denotes the ship-with-item.
Notes:
Changes:
Other Question/Problem/Cause Statements:
- How should I claim short ship items?
- Pueblo shipped chillers with 8 isolators instead of 10. How should I claim the missing items?
- How can I get parts that were not shipped with my chiller but were supposed to be?
- Flow switches not included with chiller, can you short ship these to me?
- Ship with items were not included with the chiller, what do I need to do?
- How can I get the missing ship with items I ordered?
Facts:
- Air-Cooled Chiller (Pueblo) (RTAA 70-125 Ton)
- Air-Cooled Chiller (Pueblo) (RTAC)
- Compressor Chiller (Pueblo) (RTUA)
- Water-Cooled Chiller (Pueblo) (RTHD)
- Water-Cooled Chiller (Pueblo) (RTWA)
- Air-Cooled Condenser (Pueblo) (RTCA)
- Water-Cooled Chiller (Pueblo) (RTHB)
- Air-Cooled Chiller (Pueblo) (CGAM 20-130 Ton)
- Air-Cooled Chiller (Pueblo) (RTAE)
- Compressor Chiller (Pueblo) (CCAF)
- Water-Cooled Chiller (Pueblo) (CGWF)
- Air-Cooled Chiller (Pueblo) (RTAF)
Document Identifier: DOC-81740
WARNING:
Information in this article is intended for use by individuals possessing adequate backgrounds of electrical and mechanical experience and who comply with all federal, state, and local laws, rules, orders, or regulations related to the installation, service, or repair of a heating or central air conditioning product. Any attempt to install, service, or repair a heating or central air conditioning product may result in personal injury and/or property damage. The manufacturer or seller cannot be responsible for the interpretation of the information contained herein, nor can it assume any liability in connection with its use.