Trane has a new licensing system for Symbio 700 controllers on Trane or American Standard units. You can use the new system to do the following:
- Assign an Advance License to a basic controller. More info
- Download or email the license file for a controller. More info
- Transfer the license from a failed controller to a replacement. More info
Don't have an Advanced license? Need to know what to do with a license file? See Symbio™ 700 - Unit Controller License Upgrade from Basic to Advanced – Trane Commercial HVAC Help Center.
How to Log in to new Licensing System
- Log into Controls Licensing as a Independent Sales Office Technician
- Log into Controls Licensing as a Trane Technologies employee
- Log into Controls Licensing as Customer or Contractor
How to Get Access to new Licensing System
Use the correct ServiceNow access request link based on your role:
Frequently Asked Questions
I see new terminology on the licensing screens. What do the new terms mean?
Asset: An asset is the license for the Symbio 700. Every controller installed on a piece of equipment should have an asset, whether it's basic or advanced.
License Entitlement: A licensed feature that's been purchased on that controller. Example: Advanced License
License Serial Number: The serial number for a license entitlement. You receive one of these by email when you purchase a license.
Account: The owner of the equipment, controller, and license.
License Entitlement Status: Available entitlements can be assigned to an asset. Active entitlements have been assigned to an asset.
Symbio 700 License management
Upgrade a Symbio 700 controller from Basic to Advanced
Scenario: A Trane unit was sold without a licensed feature. An upgrade (Advance License) has been purchased, and the license serial number is available.
Refer to the link below for step‑by‑step instructions on how to apply the Advanced License to a Symbio 700 controller and download the license file:
- For Independent Sales Office Technician
- For Trane Technologies Employees
- For Contractors & Customers
Transfer an existing license from a failed Symbio 700 to its replacement
Scenario: A Trane unit with an Advance Symbio 700 is installed at a customer site. The existing Symbio 700 has failed and must be replaced. A replacement controller (unlicensed) has been purchased.
Refer to the link below for step‑by‑step instructions to transfer the Advance License to the new Symbio 700 controller and download the license file:
Download the license file for a Unit Shipped with the Advanced License
Scenario: A Trane unit at a customer site is entitled to the Advanced License feature but does not have the feature enabled, either due to a factory issue or another reason.
If the shipped unit is already entitled to the Advanced License, there is no need to upgrade or add license. Refer to the link below for step‑by‑step instructions to look up the unit in the License Management System and download the license for the controller.
Who do I contact for Technical Support with Licensing
On the Contact Support form, select "Equipment Controls" if needing assistance with uploading a license file to the controller. Select "Controls Systems & Communication" if you need assistance with generating a license, or having issues with the New Licensing System.