Tracer TU and KestrelView Data Files

Issue:

Data Files Explained

Resolution:

UC800 and CH530 Data Files include the following:

• Data Recorder Files
• Default Files (not available with CH530 Controls)
• Datalog Files are stored when closing out of Tracer TU or KestrelView while connected to a UC800 or CH530
  • Data Log only stores data while connected to the chiller controller with the service tool (Tracer TU or KestrelView)
• Chiller Service Report
• Eventlog (not available with CH530 Controls)

Symbio800 Data Files include the following:

• Forensic Package
  • Visual Files
  • Data Recorder Files
• Datalog Files are stored when closing out of Tracer TU while connected to a Symbio800
  • Data Log only stores data while connected to the chiller controller with the service tool Tracer TU
• Chiller Service Report

Data Log: stores data beginning once the Tracer TU service tool is connected to the UC800. If closing out of TU while connected to the UC800, the TU service tool will prompt the user to save the Data Logs.

Data Recorder File: Data Recorder files are stored on the UC800, Symbio800, and CH530 in the background.  Controller stores data on the UC800 only when the compressor is running. Data logging stops when a chiller shutdown occurs and restarts when the chiller starts up. The amount of data being stored depends on the amount of memory available, which is a function of the sampling rate and the amount of data being logged. When the log is full, the earliest data in overwritten in a first in, first out fashion, which is generally a few days' worth of data. Data points for this file are preset. The Data Recorder file is useful for determining what occurred while the chiller was running.

Default File: stores data for as long as the UC800 is powered up. Regardless of whether the compressor is running or not, the UC800 is storing data.  It too logs data in a first in, first out fashion, and is generally a few days' worth of stored data also.  Data points for this file are preset also.  The Default file is useful for determining things that may have occurred while the compressor was not running.

Reference the attached "Explanation of UC800 Data Files" for a more detailed explanation of each data file.

Reference the attached for Retrieving the Data Recorder Files.

Also see Device Data for UC800 / Tracer Adaptiview Equipped Chillers  Confidential Service Bulletin RF-SVC009B-EN or latest revision in e Library.

CAPTURING DATA RECORDER:

To collect the Data Recorder when you arrive on the site after a failure:

1.     Connect TU

2.     On the top bar, click on Options

3.     Click on Retrieve Data Recorder Files

4.     In the window that opens, note the path the data will be saved to (the path can be changed if desired).

5.     Click on Retrieve.

CREATING A TREND FILE

• See attached file "Creating a Trendview"

VIEWING A TREND FILE

• DataLog files reside in the DataLog Folder of Techview.  To get there, the user will go into the C:\Techview\DataLogs.
• Kestrelview is needed to view the file. The latest versions of Techview only require a Trane Technician to open Techview. Kestrelview should automatically load if the technician's laptop computer software is up to date. It is no longer required to plug the Kestrelview key into the back of the laptop to open Kestrelview.
• Open Kestrelview by double clicking on the Techview Icon on the laptop's desktop.  Select View Trendfiles.  The user will then select the appropriate file that he/she would like to view.
• DataLog files are stored in a first-in first-out basis and a total of 5 logs can be viewed.  The latest connection to a CH530 Chiller will be identified as DataLog5.log.  DataLog1.log will be the oldest connection. The next connection to a CH530 Chiller will remove the contents of DataLog1.log from the DataLog folder. The new connection will become DataLog5.log and all other log files will be decremented by 1.

Notes:

When viewing or submitting Data Files it is also required that a complete Chiller Service Report (CSR) be taken at the same time as the data collection occurs and that it be submitted as well.   The CSR provides a summary of the chiller's settings, configuration, and recorded faults at the time of report collection.  If it is taken while the chiller is operating in a suspect condition it provides a useful and easy-to-read 'snapshot' of the chiller's operation.   In any case, CSRs should be periodically taken and submitted to ComfortSite.

Other Question/Problem/Cause Statements:

• How do I retrieve the data recorder files?
• How do I retrieve the default data recorder file?
• How do I retrieve the UC800 data files?
• How do I download the data recorder files?
• How do I download the default data recorder file?
• How do I download the UC800 data files?